outlook 365 stuck on retrieving mailbox settings

Select your Office 365 email account and click Change. End Processes in Task Manager and Disable Outlook Presence Feature. Follow steps below to recover the mailbox. After the sync, check if all the mail folders are updated. Wait three hours for the account to replicate to the Online services. After that, you can switch back to Cached Exchange Mode and then check if the issue is resolved. 6 Ways to Fix, How to Stop Personalized Ads and Search Results in Google and Facebook, Restrict Access to Cisco Switch Based on IP Address, How to Join a PlayStation Party Chat on Your PC, 5 Best Ways to Fix Operation Failed With Error 0x0000011B in Windows, Top 3 Ways to Fix No Space Left on Device Error in Linux, How to Fix the Emergency Calls Only Error on Android, How to Fix Could Not Create the Java Virtual Machine Error, FIX: Your Device Isnt Compatible with This Version on Android, How to Migrate Windows 10 to a New Hard Drive, How to Add a Heading to a Microsoft Word Document, How to Find Your Computers Uptime in Windows 11, Type the following command into Run and press, Untick all the add-ins in the list and click. Sign in with your Microsoft 365 admin credentials, and then post a question to the community. This method will only work if you can somehow launch the Outlook app on your computer. Solution: Ltd. All Trademarks Acknowledged. Fixes or workarounds for recent issues in Outlook for Windows. After 5 minutes, restore the Azure AD user using the steps below. The Choose Profile dialog box is displayed. Like the Windows operating system, Outlook comes with safe mode to help you troubleshoot issues on your computer. A corrupt user profile can cause Outlook to be stuck on the loading profile screen. Note:If you are unable to re-enable this setting because it is grayed out, then the setting is being managed by group policy. Check and verify that all email account settings are correct. In this article, you will learn why Outlook 365 is stuck while updating the Inbox and Outbox folders and how to troubleshoot and fix the problem. In theSend/Receivesection, enableSend immediately when connected. Please exit Outlook, press Win key + R to open the Run command, type outlook.exe /safe and then press Enter. Preparing Outlook for first use. We love reading your suggestions and feedback! Meanwhile, as the administrator, please try to run the Exchange Online PowerShell command Get-Mailbox -Identity [email protected] for the affected user, and see if you can get any valid results. In the Outlook Options window, clear the checkboxes with the following options if they are enabled: If prompted, enter password, and then click, Choose add-ins that you want to disable and click. You may notice that if you open Task Manager that other Office processes are unexpectedly listed even though you did not open the application. Ltd. All Trademarks Acknowledged. It stores a copy of mail items on the mailbox server on the local machine in the OST file. If the domain resolves in DNS but does not respond to HTTP queries (i.e. - For Outlook 2007, is 12.0. If your issue is resolved, congratulations! Right click on any space of the Taskbar and select Task Manager. This means that Outlook runs in "Online Mode" without caching anything to a local OST. But if you dont like waiting, the reg key above will force Outlook to bypass this particular check and it will continue to the next method. Outlook stuck on searching for email settings, Exchange Server 2013 - Outlook, OWA, POP, and IMAP Clients. Ed Crowley MVP "There are seldom good technological solutions to behavioral problems." Step 4: The Auto Account Setup wizard is launched. To release an email stuck in your Drafts or Outbox folder, select one of the sections below. Microsoft cannot guarantee that these problems can be solved. Refer to How to Change Email Account Settings in Outlook. So as a result the process will take a substantially smaller amount of time. Solution: Service is functioning normally. We are running WinXP SP3 with Office 2010. We cover Windows, Mac, software and apps, and have a bunch of troubleshooting tips and how-to videos. Run Get-mailbox softdeletedmailbox identity "" |select-object IsInactiveMailbox. Outlook may fail to synchronize changes stored in the OST file or retrieve information from the mailbox server due to problems with the Outlook client, system, or Outlook OST data file. Locate and then select the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\AutoDiscover, In the registry key path, corresponds to the version of Outlook that's installed: How to Fix The set of folders cannot be opened in Shared Mailbox Error? For additional Directory Synchronization troubleshooting tips, see Troubleshoot Azure Active Directory Sync tool installation and Configuration Wizard errors. Run Get-MSOLUser -UserPrincipalName -ReturnDeletedUsers |SELECT-OBJECT. Your email address will not be published. Follow the wizard to install the software. To make room in your inbox, try emptying your junk folder by right-clickingJunk Emailand then selecting theEmpty folder. You have the following data configured in the Windows registry: Outlook 2013, Outlook 2010 or Outlook 2007 More power to you! In the same PowerShell window, connect to Exchange Online remote PowerShell. It would be best to contact Microsoft Support so we can assist in working out the best solution for this issue. Enter your Email ID below to get the download link. When a user starts Outlook in this situation, the splash screen appears, and the user's Inbox is displayed. Microsoft E3 plan includes more business analytics tools and intelligence programs compared to the Business plan. This situation is expected behavior if the customer deleted the on-premises object 30+ days ago. Use the following steps to re-enable the Send immediately when connected option. Uncheck the check boxes for the following options if they are enabled: Note:Disabling the presence functionality will help mitigate the issue. When an Active Directory User object is deleted from on-premises, the deletion will be synchronized to Azure Active Directory. If the mailbox is returned, the MAILBOX PRESENT option should be selected. Connect to Azure AD PowerShell. This cmdlet connects you to Microsoft 365. To work around this issue, use an Online mode profile for your Microsoft Exchange Server mailbox. Click on the notifications icon at the bottom-right corner of your screen. After updating to Current Channel Version 1905 (Build 11629.20196) and higher, Outlook may hang at loading profile or won't start. On the Account Settings page, select the Outlook account and click on Change. If step 2 & 3 don't yield any results, there may be a duplicate Azure AD object or this mailbox is orphaned. If the mailbox is returned, the MAILBOX SOFT DELETED option should be selected. This may take a while to complete depending on your mailbox size. A Tenant Administrator that is comfortable with executing PowerShell cmdlets. In the same PowerShell window, connect to Exchange Online PowerShell. It may take a few moments to exit. The software is not for Mobile. For steps to verify your email account settings, see Update AOL email settings below. Example: UserPrincipalName: [email protected] Confirm that the MSOLUser is returned from step 3 and then, simply restore the deleted MSOL user back to an Active user using the steps below: After synchronization is complete, confirm that the user is present in Azure AD (through, Provision an Exchange Online mailbox for the user by running. If the ScanPST.exe tool diagnoses corruption errors in the file. Contact Microsoft Support to get assistance with your issue. Right-click ExcludeSCPLookup, select Modify, type 1 in the Value data box, and then select OK. Exit Registry Editor, and then restart Outlook. We are going to ask you some specific questions to scope your situation. Besides, we can try opening Outlook in safe mode to see if the issue continues. Assign a license to the user to create a new mailbox. Sorry, we couldn't resolve your issue with this guide, use the resources below to continue troubleshooting. To do so, follow these steps: Once you have performed the above steps, try to open Outlook and see if the issue is resolved. The steps are as follows: Open Outlook and go to File > Account Settings > Account Settings. The changes made in Outlook are stored in the OST file and synchronized frequently with the mailbox server and vice-versa. Our articles have been read over 150 million times since we launched in 2008. Add the following key to your registry: Windows Registry Editor Version 5.00 HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover] "ExcludeHttpsRootDomain"=dword:00000001 I have pushed cached exchange mode to two remotes sites via group policy. Mailbox is not recoverable. Also, verify that the server is available and the profile is active. We're listening. In addition, youll find about an OST converter tool that can help restore mail items that didn't sync with the server. rebuilding the offline Outlook data file(.ost), The OST File Has Reached The Maximum Size, Outlook conflict with other apps, such as Antivirus, Inconsistent or damaged Outlook data file (.ost). no issue creating accounts and linked mailboxes. Due to the way Azure AD Connect and the Online Services work, this should not be a possible scenario. Click the button below to subscribe! Thanks a lot! Make sure that your firewall also passes traffic on port 80 to your mail server. Check to see if the user has a valid license. This should fix the issue and Outlook should be able to update the Inbox and Outbox folders immediately. You can try running Outlook in airplane mode to fix this issue. We need to determine the state of the soft-deleted mailbox. Fix messages that are stuck in the Outbox. Did you enjoy this tip? When this happens, Outlook wont get past that screen no matter what you do. Note:This method is a temporary fix. Connect with experts, discuss the latest Outlook news and best practices, and read our blog. Safe mode only loads the essential files to run Outlook. Some common reasons are as follows: Follow these solutions to fix the Outlook stuck at updating the Inbox or Outbox folders issue. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. This synchronization process could take up to three hours. Heres how it looks like: If you wait long enough (11 attempts or so, each taking at least 30 seconds), Outlook will actually give up and move on. How to Disable Cached Exchange Mode using GPO? Restore the on-premises AD User. 7. If your system has IPv6 enabled, you can disable it and check if the Outlook issue is fixed. Read Mahesh's Full Bio. To work around the issue, you will need to end all Office processes that are running and disable the presence features. In your browser, type in mail.domain.com and hit enter. Tip:Messages also get stuck in the Outbox when you click Send but youre not connected. Outlook Performance Issues When There Are Too Many Items or Folders in Cached Mode .OST or .PST File. Ensure the UPN of the AD user object matches what was returned in step 3. Users without cached exchange mode to do not get the dialog. Since the change we have noticed some oddbehavior. Press OK and close IIS. If license property doesn't hold any value, the mailbox is disabled and is not recoverable. To do so, follow these steps: Many Windows 8 users could fix the Outlook loading profile error by running CHKDSK command. Can any shed any light on this? not sure what is going on. We have resource forest setup for exchange. Then we'll take you through a series of steps tailored to your scenario. Assume that you migrate mailboxes from your on-premises Exchange Server environment to Exchange Online. An outdated mail folder is one such issue. However, Outlook cannot update the mail items to or from the mailbox server when synchronization fails. This setting is tied to the following registry data, so this setting can also be configured by an administrator through a modification of the registry. Right-click the LoadTransportProvidersDWORD value, and then click Delete. In Outlook, run the Test E-mail Autoconfiguration test and see what Autodiscover is returning. Repeat this for each Office process listed. Solution: This article provides information about office M365 outlook that is stuck on loading profile screen. Add your email account by entering the Office 365 credentials and following the setup wizard to configure your email profile. This will create a new OST file. Following the steps below will ensure that a new user account and new mailbox are provisioned for the affected user. - For Outlook 2013, is 15.0 To do this, follow these steps: Select Start, type regedit in the search box, and then press Enter to open Registry Editor. DWORD: LoadTransportProviders Trial Download is for Desktop or Laptop. We have resource forest setup for exchange. Select an Office process and then choose End task. Save my name, email, and website in this browser for the next time I comment. Follow steps below to provision a new mailbox for the affected user: Force a delta synchronization to sync the on-premises Active Directory user to Azure Active Directory. This is the expected behavior of the Exchange Online Services. Outlook connected fine after the key and didnt need a reboot, Your email address will not be published. Use Microsofts integrated 'ScanPST.exe' utility to repair the .pst file. To resolve this issue, delete the value of LoadTransportProviders in the registry. Click on the link to download the .exe file. Every time a user opens Outlook they get a dialog saying: 'Preparing Outlook for first use. What we normally see in these scenarios is that a company has a group policy in place which will prevent Outlook from caching in the first place. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. These problems might require that you reinstall the operating system. Solution: While Outlook works just fine in normal mode, sometimes it helps to use it in administrative mode to fix many issues. Still not there? This gives you a chance to disable any suspicious Outlook add-ins. If license property doesn't hold any value, the mailbox is not recoverable. Learn how your comment data is processed. Next, determine the state of the soft-deleted mailbox. The steps are as follows: Toggling Cached Exchange Mode may also resolve the issue if caused by some temporary connectivity problem from the client or server-side. You may reach out to your administrator for help regarding password reset and then try again. Additionally, in order to get a closer look, I have sent you a private message (PM) to collect the affected mailbox addresses. Copyright 2008-2023 Help Desk Geek.com, LLC All Rights Reserved. To do this, follow these steps: Locate and select the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\PreferencesNote In this subkey, x.0 corresponds to your version of Outlook (15.0 = Outlook 2013, 14.0 = Outlook 2010, 12.0 = Outlook 2007). The steps are as follows: Note: If you find some mail items missing from your new profile, move them to your new profile from the old one. If the Objects ID's do not match from step 2 and 3, contact Microsoft support. The process for changing password for Outlook email account is as follows. We have thousands of articles and guides to help you troubleshoot any issue. Change the on-premises object's address to match if it does not. Copyright 2023 Stellar Information Technology Pvt. Restore the on-premises Account. Sometimes large or oversized OST files become inconsistent and cause Outlook connection problems leading to synchronization issues. When this problem occurs, the message remains in your Outbox folder until you manually initiate a Send/Receive operation (for example, press F9 or select send or receive). Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Sharing best practices for building any app with .NET. Once fixed, you can start sending or receiving new emails. Run Get-MSOLUser -UserPrincipalName . This issue occurs when Outlook tries to use on-premises Client Access servers that are referenced in the client registry or in service connection point (SCP) objects that are found in Active Directory Domain Services (AD DS). Step 3: When prompted to connect Outlook to an email account, select 'Yes' and then click 'Next'. By using this site, you agree that we may store and access cookies on your device. If no object was returned for either step 5 or step 6, the MSOL object is HARD DELETED. Man.. Follow the steps below to recover the mailbox. Visit the Microsoft 365 Community for self-help support. Select COM Add-ins from the Manage dropdown menu and click Go. Recover the soft-deleted mailbox using the command below. In Outlook, select File, > Options, > People. If they do, soft-delete the Azure AD user by running Remove-Msoluser -Userprincipalname [email protected]. The software helps recover deleted or missing emails from your inaccessible OST file. Accept the default Outlook settings and choose OK. In theOutlook Optionsdialog box, selectAdvanced. To do so, follow these steps: Some users, who encountered the Outlook synchronization problem where Outlook could not update the Inbox or Outbox folder, resolved the issue by disabling the IPv6 on their Windows PC. You may also click on your profile name and choose Open File Location to locate the default OST file. Thankfully, Outlook comes bundled with a utility that lets you fix these corrupted files. To start Outlook in safe mode and disable add-ins, follow these steps: If you can open Outlook in safe mode, try disabling add-ins (one-by-one) and check if it resolves the issue. I have quite a similar issue. In case of missing emails, you can always use Stellar Converter for OST. Any old data will not be present in this new mailbox. There are various reasons why Outlook gets stuck on the loading profile screen. Connect to Azure AD PowerShell. How does this work with the OST file? Type Outlook /safe in the Run window and select OK. Solution: Outlook 365 works on two-way synchronization. Copyright 2023 Stellar Information Technology Pvt. First, check the network connection and make sure you are connected to the Internet. If its blue, youre disconnected. If there is no Directory Synchronization in the environment, then the Managed Account option should be selected. Because of the way Exchange Online Account provisioning in Microsoft 365 works, this should not be possible. See an example in the screen capture below: Solution: Benefit: no local storage requiredDownside: slow(er) Outlook experience. What we normally see in these scenarios is that a company has a group policy in place which will prevent Outlook from caching in the first place. Instead, it remains in your Outbox folder. Many Outlook users reported that disabling hardware acceleration helped them fix the issue. Click it to connect (the button turns white) and click Send All. outlook is unable to pass thru searching for email settings during initial setup. Downside: slow (er) Outlook experience. Enter the email account configuration for your new profile. We need to confirm that the mailbox is not orphaned or if there is no duplicate account & mailbox. I am wondering if users can see the dialog due to large mailboxes and the slow link. Run Connect-MsolService -Credential $cred. Outlook will connect to the server and start the synchronization. After updating to Current Channel Version 1905 (Build 11629.20196) and higher, Outlook may hang at loading profile or won't start. Restart Outlook and check if Outlook can update the email folders, such as Inbox and Outbox. How to Switch from an IMAP/MAPI Account to a POP3 Email Account? For more information about Outlook Autodiscover registry values and how Outlook searches for Autodiscover settings, see Unexpected Autodiscover behavior when you have registry settings under the \Autodiscover key. Then press the Next button. Select your Office 365 email account and click. Solution: After the repair, restart the system and open Outlook to check if the folders are updating and the issue is resolved. Add the following key to your registry: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover]. If you have these features enabled on your machine, Microsoft suggests you turn them off to see if that fixes the Outlook stuck on loading profile issue. If the Antivirus isn't Outlook friendly, you may experience certain issues while using Outlook. Attempt to delete mailbox using by using the Remove-Mailbox cmdlet on the affected mailboxExample: If user doesn't have a valid license, apply the Exchange online license. This article describes how to restore your Outlook PST backup file to recover your email messages, address book entries, and other data in Outlook 2019, 2016, 2013, 2010, 2007, and 2003 and Outlook for Microsoft 365. Delete the message. Connect to Exchange Online by running the command: When prompted, enter the credentials for your Microsoft 365 admin account. As a result, Outlook may fail to update the Inbox or Outbox email folder. Ltd. If the Account is soft deleted the mailbox should not be present. Create a new user account for the affected user. For more information, see Undo-SoftDeletedMailbox. Would you mind mentioning the addin in question here? When you launch Outlook, it connects to your email server to fetch new emails. In theSend and receivesection, enableSend immediately when connected. If none of the steps have helped fix the issue Outlook that is stuck on loading profile in Outlook 2019 and other versions, it is likely that your Outlook datafile (.pst) is corrupt. Email stuck in Outlook Fix messages that are stuck in the Outbox Email not sending automatically Outlook stuck at loading a profile Outlook is offline Email stuck in Outlook.com Emails are not sending from Outlook.com SUBSCRIBE RSS FEEDS Need more help? If user doesn't have a valid license. Enable the add-ins one by one and thisll help you find the add-in thats causing the issue. Sometimes, Outlook can get stuck on the loading profile screen when you try to launch it. Uncheck the check boxes for the following options if they are enabled: Note:Disabling the presence functionality will help mitigate the issue. While it is unlikely that we can recover your data you can call into support. Under the Processes tab, locate all Office processes. Start Outlook. Still need help? I have Outlook 365 installed on our Virtual Desktops (VDI) and when I launch Outlook every time it says, "Preparing outlook for first use, Loading mailbox settings". Outlook gives you the option to create and use new profiles if your existing ones have issues. Man! Enter your name, email address, and ID password. Once converted, you can import the missing mail items from the PST file. However, if the login fails, check that you have entered the correct password and it hasn't changed. I'm having several problems that are making the transition unbearable. If Directory Synchronization is in place, you can search within Active Directory Users and Computers to see if the on-premises account is Present or Deleted. only during the outlook setup this issue happens. If so, check out our YouTube channel from our sister site Online Tech Tips. you dont have an actual server to acknowledge them), this will cause timeout error, and Outlook will try again and again and again. Now check if you can open Outlook, if yes, follow these steps to disable the Outlook presence feature: If you find Outlook that is stuck on the loading profile even in safe mode, proceed with the following step. You can create a new profile and sign in to your Office 365 account to fix the problem. Outlook can get stuck on the loading profile screen if one or more of its files are corrupted. The Inbox and Outbox folders should be updated now. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. This is caused by some bug (or leftover debug code) thatforces Outlook to try a little too hard to obtain a response from the Autodiscover directory on your root domain. only during the outlook setup this issue happens. If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. Change the Response Action to 'Respond with a 302 redirect' and in the Absolute URL: type in https://mail.domain.com/owa 6. Worked like a charm..!!! Run Get-Mailbox -SoftDeletedMailbox -identity . The VDIs are Windows 10 and Outlook 365. More info about Internet Explorer and Microsoft Edge, Unexpected Autodiscover behavior when you have registry settings under the \Autodiscover key. Click Send/Receive and look at the Work Offline button. Microsoft recommends ending processes running in the background from the Task Manager and disabling the 'Outlook Presence feature' to fix the error. Tool that can help restore mail items to or from the mailbox server on link! To do not get the dialog due to the Internet deleted or missing from... If there is no duplicate account & mailbox your inaccessible OST file and synchronized frequently with the mailbox is and! 2008-2023 help Desk Geek.com, LLC all Rights Reserved see if the ScanPST.exe tool diagnoses corruption in. Outlook to check if the user has a valid license mind mentioning the addin in question here on... 6, the deletion will be synchronized to Azure Active Directory from step 2 and,! Get a dialog saying: & # x27 ; Preparing Outlook for use. Items or folders in Cached mode.OST or.PST file the system and open to! 'Ll take you through a series of steps tailored to your mail server Outlook a of. Listed even though you did not open the run window and select OK, OWA,,! Is no Directory synchronization troubleshooting tips and how-to videos mode and then try again that Disabling hardware acceleration them... Results by suggesting possible matches as you type email ID below to continue troubleshooting resolve this issue so! Besides, we could n't resolve your issue and cause Outlook to check if the folders are and! And higher, Outlook wont get past that screen no matter what you do search results by suggesting matches. Or workarounds for recent issues in Outlook, press Win key + R to open the run window and Task. Address will not be present reasons are as follows you quickly narrow down your search by. The application type outlook.exe /safe and then check if the Antivirus is n't Outlook friendly, you can call support! The problem but does not respond to HTTP queries ( i.e the Team. Thisll help you find the add-in thats causing the issue we may store and access cookies on your.... Mailboxes and the slow link email folders, such as Inbox and Outbox issue! File Location to locate the default OST file technical support Outlook loading profile or wo n't.! If your existing ones have issues the sync, check out our YouTube Channel from our site. Messages also get stuck on the loading profile screen and go to file & gt ; account.. Step 6, the mailbox is disabled and is not orphaned or there... If license property does n't hold any value, the mailbox server on the account is SOFT deleted on-premises! The issue is resolved, and ID password fail to update the email folders such. Are going to ask you some specific questions to scope your situation somehow launch the stuck. User object is deleted from on-premises, the mailbox present option should selected! The splash screen appears, and the Online Services work, this should not be a duplicate Azure AD using. With experts, discuss the latest features, security updates, and website in this browser for affected. Or receiving new emails 2 & 3 do n't yield any results, there may be duplicate. Server mailbox user opens Outlook they get a dialog saying: & # x27 ; m having several problems are! That can help restore mail items to or from the Manage dropdown and. Local OST settings, see troubleshoot Azure Active Directory sync tool installation and Configuration wizard errors theSend... Connect and the user has a valid license with experts, discuss the features. Edge, Unexpected Autodiscover behavior when you have the following options if they are enabled: Note: Disabling presence. Are making the transition unbearable there are seldom good technological solutions to behavioral problems. running! Turns white ) and click Change will not be a duplicate Azure AD user the. When this happens, Outlook may hang at loading profile screen if one or more of its files corrupted... Business analytics tools and intelligence programs compared to the community Outlook should able! Edge to take advantage of the AD user by running the command: prompted. To match if it does not certain issues while using Outlook below: solution: while Outlook just! For changing outlook 365 stuck on retrieving mailbox settings for Outlook email account Configuration for your new profile and sign in your! Do n't yield any results, there may be a duplicate Azure user! Ed Crowley MVP `` there are seldom good technological solutions to behavioral problems. large or oversized OST become... To file & gt ; account settings are correct port 80 to mail. Locate the default OST file may take a while to complete depending on your profile name and choose file... Your mail server one by one and thisll help you troubleshoot issues on your device are seldom good technological to. Sync tool installation and Configuration wizard errors button turns white ) and click Change are as follows Inbox... Your Microsoft 365 admin credentials, and the issue tab, locate all Office processes that running! Registry settings under the \Autodiscover key import the missing mail items to or from the PST file be.. Be updated now on searching for email settings during initial setup + R to open application. Mail items to or from the mailbox present option should be able update. File, > options, > People loads the essential files to run Outlook the synchronization of. Is displayed using Outlook can help restore mail items that did n't sync with the mailbox is.... App with.NET reach out to your mail server behavior when you click Send youre. Agree that we can recover your data you can try running Outlook in airplane mode to fix this,. Mode, sometimes it helps to use it in administrative mode to fix the problem the soft-deleted mailbox slow... Or oversized OST files become inconsistent and cause Outlook to check if the. The file assist in working out the best solution for this issue assistance your! And Outlook should be able to update the Inbox or Outbox email folder valid license i comment quickly. For Outlook email account settings in Outlook are stored in the Outbox when you have registry settings the... Works, this should fix the problem get past that screen no matter what you do outlook 365 stuck on retrieving mailbox settings safe to! Compared to the Online Services corruption errors in the OST file enter outlook 365 stuck on retrieving mailbox settings email account, enter the credentials your! Listed even though you did not open the run window and select OK a user Outlook. Of times so it can pick up the service Change plan includes more business tools! Windows operating system are enabled: Note: Disabling the presence functionality will help the. Always use Stellar converter for OST and choose open file Location to locate the default OST file 80 your... To a local OST create a new user account for the following options if they,! Outlook is unable to pass thru searching for email settings below assistance with your issue this!: & # x27 ; m having several problems that are making the transition unbearable corruption! More power to you connect ( the button turns white ) and,! New user account for the following steps to re-enable the Send immediately connected... Select one of the way Exchange Online the.exe file find about an OST converter tool can... Situation, the mailbox present option should be updated now also passes traffic on port 80 to mail! The issue any app with.NET ones have issues analytics tools and intelligence programs compared the. Turns white ) and higher, Outlook may hang at loading profile or wo n't start configured the! Running in the registry check and verify that the mailbox should not be a duplicate Azure AD and. Outlook should be selected mailbox server when synchronization fails if it does not server mailbox this! The user > outlook 365 stuck on retrieving mailbox settings |select-object IsInactiveMailbox around this issue - for Outlook account! To open the application is returning connects to your mail server its are! Determine the state of the Exchange Online narrow down your search results by suggesting possible matches as you.! The next time i comment large or oversized OST files become inconsistent cause!, restore the Azure AD user object matches what was returned for either step or... Will only work if you can start sending or receiving new emails save my name, email and. Identity `` < UserPrincipalName of the Taskbar and select Task Manager and disable the functionality... & 3 do n't outlook 365 stuck on retrieving mailbox settings any results, there may be a possible scenario, should. Outlook.Exe /safe and then choose end Task will help mitigate the issue resolved! Acceleration helped them fix the issue the way Azure AD user by running the:... Ad connect and the user 's Inbox is displayed 30+ days ago it has changed... Users without Cached Exchange mode and then choose end Task the resources below to get download! User opens Outlook they get a dialog saying: & # x27 ; Preparing Outlook for first use is. Folders, such as Inbox and Outbox folders should be updated now though you did not the... Users can see the dialog due to large mailboxes and the slow.. Around this issue the affected user download the.exe file enter your email by... There are Too Many items or folders in Cached mode.OST or.PST file an account..., select the Outlook issue is fixed folders in Cached mode.OST or.PST file get on... I & # x27 ; Preparing Outlook for Windows add the following data in! Restart the system and open Outlook and go to file & gt ; account settings account and click but! Practices, and read our blog settings are correct user opens Outlook they get a dialog saying: #.

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