A situational interview question is very similar to a behavioral interview question. You'll need to attain a clearer understanding of what went wrong and identifying any growth opportunities as well. CBSA offers a multitude of career choices one can pursue. "I will put my utmost effort into supporting my colleagues in order to reduce crime and illegal drugs. Share the breadth of your knowledge, in summary, while communicating clearly. Our country is one of the most diverse places in the world, so adapting to this setting won't be an issue for me. If you fail to meet even one part, then you fail the interview. ", This is a good start! Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. As a CBSA officer, there is zero-tolerance for such behavior because we are held to a higher standard. "No, I have never possessed or used drugs or alcohol. Take full advantage of any time they give you. Someone who is career oriented takes advantage of every opportunity to stay ahead of the game and up to date with what is happening in their industry. In answer to. It will test your critical thinking skills and how quickly and decisively you are able to respond and react to the situations they'll present you with. I know that I possess your core value of integrity because I do what is right, no matter the alternatives. This scenario will test your communication skills and your ability to speak non-defensively, objectifying the situation rather than singling out any one person. Share how you handle such setbacks and what you would do to avoid repeating them. Depending on the policies in place, you'll likely need to start an incident report where you'll gather all the client's information. When receiving a disclosure of wrongdoing under the PSDA, managers must immediately report to the CBSA Senior Officer for Internal Disclosure, any activity, statement, or documentation that comes to their attention that may involve or constitute wrongdoing and/or improper (or criminal) activity. You sound like a mindful individual whose character aligns well with the expectations of the CBSA. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. You can find the guide here: https://www.mockquestions.com/articles/How to Answer: Why Should We Hire You?/. To recap; Behavioral interview questions are presented as past scenarios you've previously encountered ('Tell me about a time when'). ", Excellent! What happens during an interview role play? It also serves to clue them into how developed your leaderships skills are. To be hired as a CBSA officer, you will have to complete a situational and role-play interview. Consider sharing what actions you take to ensure professionalism is maintained at all times. I have worked in respite shelters where there is an overdose daily. I have worked in respite shelters where there is a daily overdose, and I come across dead bodies often. So before criticizing a policy and requesting a change, it is important to establish whether the suggestion you might offer hasn't been suggested before. It takes some specific personality traits to be able to carry out the duties of a police officer efficiently. ), be upfront about them. I was on academic suspension but while that period i was studying in bcit as a part timer. "Yes, I'm in great physical shape, and I work out regularly. It's CBSA's job to protect the border whether it's land, sea, or air.". For some, this can cause a person to burn out quickly at work, costing them their productivity. 22.02.2021 - DBSA's Executive of Origination and Client Coverage, Mohan Vivekanandan joins Alishia Seckam for a discussion on economic stimulus strategies, . They're are curious why you are interested in this position and are assessing your personality fitness for the role. Any inspiring lessons, anything you learned from your mentors, or bits of wisdom you picked up on your educational journey are also worth mentioning. They take on major tasks and are regarded as professionals which is something I aspire to. How you answer this question will offer strong indicators of your sense of teamwork, your emotional intelligence and your sense of empathy. These questions are hypothetical and therefore applicants do not require any prior knowledge of the CBSA. Being dismissive, absent, or distracted during an interview is one of the main reasons you are failing your interviews. Prepare with confidence for your forthcoming IELTS Academic or General Training test and PTE and CELPIP . Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. The hiring authorities not only want assurances you possess these characteristics; they want to see these traits in action. Offer how this would personally impact you, that of learning your work quality did not meet your expectations. Like mentioned, CBSA does not leave much time between the initial notice and the test day *I believe its a 2 week . They will take the information you share and view it as a predictor of what to expect from your performance in the future. It may clue them into what aspects of your job you view as challenging, andas well as your experience level. You want to convey that you take every effort to resolve any such situation on your own before escalating it to your supervisor. If you consider yourself a 'people specialist,' I recommend adding a measurable example of these skills in action. If you have had illicit participation in the past, be ready to disclose it for the sake of pure transparency. Contact us here. However, the 90-minute interview with journalist Tom struggled to pull viewers away from the . Assure the interviewer that you understand the importance of keeping your focus in the workplace and the preventative measures you take to ensure a grounded work/life balance. This is where the STAR framework will come in very handy. Either way, ask as many clarifying questions as you can to ensure you are in full understanding of the expectations. Set the impression you're up to any challenge. . It takes a cool, level head to stay calm and resolve these problems.". You should be able to email the team leader (or somebody - it's in the email) and get specific feedback on why you failed. What is your reasoning for your course of action? It evaluates your level of integrity and your problem-solving skills, your communication skills. When this is the case, that team member is creating more work for those around them rather than focussing on developing their own skills. You may call during normal business hours at (952) 857-2907. 4. It will test your problem-solving skills, and your ability to discern the facts surrounding this emotionally charged situation, your self-control and composure, which will speak to your emotional intelligence and your ability to govern your own emotions. I've provided a starter example for you below. Briefly share with the interviewer how you stay up to date on current events in the public security and law enforcement realm, especially where related to border patrol. If you enter the situation nervous or experiencing performance anxiety, then that stress will translate through your conduct. You will also be scored on how well you interact with the actor, especially on the level of the respect and sensitivity you exhibit concerning race and diversity. Today, I can attend this interview with CBSA knowing full well that I earned this interview through hard work and acts of total integrity. Anything that can be attributed to your growth. I've provided an example for you below. Take this opportunity to boast about your merits and talents. It's our responsibility to uphold the integrity and vows of the CBSA. Mistake #2. Discuss your work ethic and standard for checking your work. It illustrates a conviction to learn, grow, and develop that recruiters are usually on the hunt for. Whatever your preference, be sure that your enthusiasm shines through showing CBSA hiring authorities that you are ready to serve and protect your country, with long-term career goals within their organiziation in mind. Working for the Canada Border Services Agency can be strenuous. I have a lot of experience working in hospitality and catering to the needs, emotions, and expectations of people. I speak Urdu and Punjabi. They are also curious how familiar you are with their code of conduct, and how seriously you take it by how well versed you are. Similarly, we can expect to be treated in accordance with these values by our colleagues and management.' I pose a situational question in the future tense, to see how you would respond to a hypothetical situation you may not have encountered yet. I do recommend becoming a touch more specific. Canada Border Services Agency includes 'integrity' in its core values. I work with passengers, searching bags and people. Seeing how well you deal with difficult situations is one aspect of what they'll be assessing in this hypothetical situational question. It will test your flexibility and your adaptability, and if your ability to identify your coworker's needs, from their need to feel heard, validated, empathized with, and assured they are a valued member of the team. Too often that very suggestion may have already been tried and failed, inevitably replaced with the very policy you're suggesting replacing. But in this scenario, damage control should take precedent, and giving the coworker a heads up could solely serve in giving them time to cover their tracks and dispose of valuable information needed to repair the situation. Paperwork and filing reports can be repetitive and monotonous. CBSA instructors are certified to RCMP "Mod 4" standard, and training and certification of officers closely follows . This approach shows the interviewer that it will not be a major challenge for you to abide by the conduct expectations. Situational questions pose hypothetical situations you may face in the future, with a 'what would you do' response. Do some fast physical exercises. The GCMS (Global Case Management System) is a system used by Immigration, Refugees and Citizenship Canada (IRCC) to process immigration and citizenship applications.It is also used by the Canada Border Services Agency (CBSA). I like to maintain physical fitness.". Canada Border Services Agency employees must prepare to react swiftly and appropriately during times of global strain. Type at least three characters to start auto complete. Talk about the professional degree of your emotional intelligence. Along with showing them your expertise, make sure you clearly show how those skills will help them in this job. Role play interview questions involve a participative scenario where your skills and responses are tested in the present, in real time. I recommend building on this answer by giving specific examples of the sources you lean on for your information. Perhaps you could tell a brief story of a time when you changed a situation through your use of empathy. I'm not one to conform just because everyone else is.". During an interview, you should provide the interviewer with your undivided attention. "I will adapt to it both on and off the job. Walk your interviewer through the steps you'd take to de-escalate the situation. This letter usually comes after some failed hearing or application the person has made to stay or remain in Canada. A common concern employers face is when outside stressors begin to influence work performance and productivity. CBSA was written by Kevin Downey and updated on July 31st, 2022. Lastly, it will test your communication skills and your ability to speak non-defensively while objectifying the situation. Avoid using speech crutch words, such as "Like," "um," "you know," "so on and so forth," "and," "well," "but," "so," "ah," "er," "literally," "actually," and "basically. Your idea of showing respect to others is exactly what the world needs :) Your plan to support the CBSA's efforts towards respect is straightforward and will be a strong example to others who observe you at work. Being in tune with the state and well being of your team is a hallmark of a good manager. (UTE), said in an interview. This also will help in your diplomacy and negotiation in the situation. The knowledge I gained from taking those courses will benefit me in a career with CBSA because I already have prior knowledge that will be beneficial to your agency.". Describe your approach as would a professional. Taking this approach before answering this question will make your response even more successful. It can strengthen communication and create a support system, emotionally and professionally. You are already skilled linguistically, and Urdu and Punjabi will be highly beneficial as a CBSA agent. Performing background checks requires capital. If you have additional language skills, make sure to include details on your resume. An ambition to inherit additional responsibility, do whatever you can to bolster your team, and step outside of one's comfort zone exhibits a can-do attitude, adaptability, and flexibility. Terrific answer! Avoid offering specific examples, since this is a situation question dealing with a hypothetical 'what if', rather than a 'tell me about a time when' behavioral question. By that time, the candidate had already passed through most of the steps in this lengthy hiring process - the written exam, the oral board interview, the background investigation, agility test, medical examination, and even a polygraph (which is required by . Appropriate measures will be taken as a result of misconduct or wrongdoing. ", "n a democratic country like Canada, people of all races, religions, sexual orientations, and genders should be treated equally, and that's how I plan to support those efforts, never being biased in my decision-making and treating everyone with fairness.". Consider this when formulating your approach to this situational question. These candidates must be medically and physically capable of performing the duties of the position. You should absolutely avoid looking at your phone or the clock on the wall. If you are aware of any special or new pandemic-related efforts put in place by the CBSA, it would be a nice addition to your answer. I was determined to start my career off on the right foot, which is through complete honesty. Research the role and get in character. Discuss how you remain helpful and collaborative, regardless of the volume of work or pressures on any given day. There are too many variables to draw that conclusion. (CBSA). Psychological assessment 7. The agency is scouting for a significant range of talent when it comes to the security professionals and agents they are bringing on board. Our date tracking prior to 2019 was not accurately kept. Emotional intelligence is defined by one's ability to be fully self aware while controlling one's own emotions rather than letting their emotions influence their conduct. On their website, CBSA partly defines their core value of respects as meaning, 'treating all people with respect, dignity, and fairness.' Their health is critical in their mission to protect the health and safety of the public, and support national security. Ask clarifying questions. It's clear that you understand the values of the CBSA. If you want to ace your upcoming interview, practice with our topical-based interview question sets. This is a medical screening, designed to assess if you meet the minimal physical requirements for work as a police officer . It will test your willingness to step outside of your comfort zone. Officer trainee entrance exam (OTEE) 2. Addressing the needs of your team early on rather than later speaks to your decisiveness, judgement, personal integrity, your values and ethics. ", You've created a strong foundational answer - this is a good start! This question aims to reveal how resourceful you are, whether you are capable of outside-of-the-box thinking, and if you adhere to the chain of command. Sometimes, a policy is replaced through innovation. Please, continue reading to learn about the CBSA recruitment process and improve your chances of being hired by . "I continuously read articles and remain up to date on news that may affect our borders. Try to remain as natural as possible. However, you should always be asking questions. This answer is a good example of weaving in details of your unique experiences to set yourself apart from other candidates. I don't like to lie and backbite others, and I don't steal or put others down. There's a lot you can do to prepare yourself emotionally and physically for their stringent interview process. The police psychological exam is a screening designed to evaluate whether you can handle the stress that accompanies a career in law enforcement. The agency looks for candidates who embody these values in principle and conduct at all times. Our interview questions and answers do not represent any organization, school, or company on our site. It will evaluate your ability to develop yourself, your skills, and whether you easily identify growth opportunities, are willing to step outside of your comfort zone, and are quick to hold yourself accountable for the actions you took, or the actions you promised to take, while staying true to your word and your integrity. Especially in today's landscape with COVID impacting travel and border crossing, tensions are high! Hence, these were not hard decisions to make.". Officer trainee entrance exam (OTEE)2. This stable behavior ensures that my coworkers, my superiors, and the public feel that they can trust me. ", Written by Rachelle Enns on March 28th, 2020, "think everyone should act with integrity even when no one is looking. It will assess your problem-solving skills and your ability to discern facts from opinions or misunderstandings. Interview process at CBSA Overall experience Poor Excellent Easy Difficult Interview process length More than one month 38% About a week 31% About two weeks 23% About a month 8% About a day or two 0% Most reported steps On-site interview 82% Phone call/screening 55% Written test 36% Background check 36% Problem solving exercises 18% Draw up a real life example where you faced such offensive behavior directed at you. I have a quick inquiry that I am extremely eager to find out for sure: I successfully completed the interview component of the process back in April. Most job seekers think the interview is all about themselves. Detail how your best transferable skills and traits would be considered an asset to CBSA. A common mistake for an employee to make is to assume why a policy is in place before asking clarifying questions. Not only are they watching to see if your instincts are to accept responsibilities for your actions, but also what you would hope to learn from such failures. "My airport experience is valuable, especially as a screening officer. However, I would be more than happy to join CBSA in any of the three divisions.". The potential deportee receives a letter from CBSA requesting that he or she attend an "interview" at a local Canada Immigration Enforcement office (in Toronto this is known as the Greater Toronto Enforcement Centre or GTEC). Your desire to uphold CBSA's high standards shines through in your response. Approach this like you would a sales pitch or a credibility statement. Do you have any measurable actions that you could include for the interviewer? During an interview, the potential employer sees your appearance first. "I've read about the history of the CBSA. The multi-tiered Code of Conduct outlines a variety of topics such as values and expected standards, prohibited actions, misconduct, conflicts of interest, disclosure of information, and other issues critically related to ethics. I align with the values and ethics of the CBSA, and I hope to have a lengthy career and even retire as a CBSA officer. "(QUALIFYING INTRODUCTION) I believe that integrity means making moral decisions even when no one is looking. Your interviewer will evaluate your analytical thinking, and how able you are to recognize your growth opportunities. Most of the CBSA's role-play questions will focus on your interpersonal skills and conflict management skills. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Or Call Us: 1- (888)-509-1987. Medical exam 8. I work very hard to be a calm and reasonable person. The hiring authorities at Canada Border Services Agency would like a detailed breakdown of your training and any other educational experiences related to your career, especially those which are transferable to customs, border control, security, or law enforcement. Since this is testing your responses, you'll want to practice. As a screening officer, passengers would always create heated situations, but my coworkers knew me as someone who will deescalate the situation. I will encourage this effort by wholeheartedly supporting my team members regardless of race, ethnicity, age, ability, language, gender, orientation, or religion. This approach will ensure a memorable, action-based response. Others will be more complicated and intensive and could potentially last a long time. If you've never involved yourself with illegal substances, state that with conviction, and that any associated behavior is against your values, morals, and nature. With this question, your interviewer will be evaluating your judgement, personal integrity, values, and ethics. The first option will be automatically selected. My character won't allow me to do otherwise, for I follow a healthy and positive lifestyle where I have never drank or even smoked in my life. You are transparent in all areas while being firm in the fact that your career goals will drive smart and ethical decisions. Very well said! Read our Terms of Use for more information. As a screening officer, it is easy to steal items left by passengers, and if you're smart you can get away with it. These values represent what the CBSA cares about and what they believe. I will handle the workload by maintaining a positive attitude and enthusiasm.". Express you have a genuine interest or are open to learning more languages. Assure them you take the necessary steps and procedures very seriously and always adhere to protocol. That is what I aspire to be should I be given an opportunity with the CBSA". "A pandemic is a global disease such as SARS or COVID-19. Answer dates might appear two to three weeks before they were published. On the other hand, let's say your interviewing skills are not the problem. If you have an example of a time when your calm presence stood out from others, relay this brief story. To be hired as a CBSA officer, you will have to complete a situational and role-play interview. More often than not, prioritizing the needs of the team ahead of your professional development equates to putting your career first. Offer an example of when you put this to the test. Hungary's foreign minister strongly criticized the European Union's sanctions against Russia, arguing they have damaged . Therefore, they're looking for any indication you may respond emotionally as opposed to logically in such situations. They want to ensure your motives are well aligned with their culture and meet the expectations of the role. It will test your flexibility and your adaptability, and if you adjust your approach and your communication style. This scenario will test your ability to identify the client's needs, from their need to feel heard, validated, empathized with, and assured their concerns are going to be addressed in a manner that exceeds their expectations. Align CBSA's language to your own as much as possible. Walk them through your approach and steps for managing a new project and how you would direct your team. "I read a great deal about the CBSA values. Walk the interviewer through your approach. Take advantage of this opportunity to showcase your advanced communication skills while displaying your high EQ. Amid a significant workload and considerable stress, CBSA needs to see that you will remain a team player who supports every member of their team, officer, and agent around you. You didn't make it about THEM. It goes on to say that respect 'is fundamental to our relationship with the Canadian public and contributes to a safe and healthy work environment that promotes engagement, openness, and transparency. These medical requirements are in place to protect the candidate and everyone they'd serve in this position. Detail why this is the ideal next stage of your career. You describe your calm personality while also supporting your reply with an example from your role as a screening officer. So, before disagreeing with your supervisor, you should have a full understanding and appreciation of the tactics they employ to address a 'problem'. "My definition of integrity is to choose to do the right thing, even when nobody is looking. But rather, thinking back on any situations where you've faced a similar situation and shined. You would then present the action you took, why it was significant and how you came to deciding on this approach, and ultimately the result of your actions. Whenever possible, I recommend adding a qualifying statement at the end of your response. Informing your team leader should only be done if it is in the best interest of the team. Find additional company focused interview questions by practicing from one of our industry sets. Free updates for one year. In my current role, my colleagues and supervisors know me for being even-keeled. Think about many of the questions you've been asked in this set. These individuals may not be the most effective communicators. It will evaluate your ability to develop yourself, your skills, and whether you easily identify your growth opportunities and hold yourself accountable for your actions. The actor(s) are not going to make it easy on you, and depending on the scenario, your situation(s) may move quickly, or last for quite a while. They'll be evaluating your experience level with how effective your communication is. International trade law refers to the set of rules and agreements that govern commerce between countries and how countries conduct business across borders. ARC is an acronym for Action/Reasoning/Consideration. Use this information to set goals for improving your interviewing skills. I rather Ask an Expert Ask a Lawyer Canadian Laws Looking for advice on an Interview with CBSA on the 2nd Ask Your Own Canada Law Question ToLawyer, Lawyer 3,709 Satisfied Customers Lawyer ToLawyer is online now Continue Share this conversation The order will depend upon which enrolment centre you attend for your interview. In my opinion, it's very important for anyone in a law enforcement career to have complete control over their emotions on and off duty.". So overall, please start the process now and dont wait. Since this is testing your responses, you'll want to practice. I have only puffed a cigarette once and found it disgusting. What factors in this hypothetical scenario did you take into consideration when deciding on your approach? I also know other languages that might help since Canada is a multicultural country. Your annual salary will increase to $69,486 to $82,411 (FB-03). The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. It will probably evaluate you on your self-control and composure, which speaks to your emotional intelligence and your ability to govern your own emotions. "For my post-secondary education, I took police foundations. I have dealt with uncomfortable situations like encountering a dead body, and I doubt I will find anything worse than that. This is in the best interest of the team and their efforts. Coming across bodies is certainly a unique benchmark - the interviewer may have some follow up questions there, so it may be an appropriate time to tell a brief story around that situation when you are in your interview. Solid answer! Learn more here. I've provided a starter for you below. Record your voice and listen for tone, speech-crutches, slang and choice of words. So, without compromising your integrity, without compromising the respect you've earned from the rest of the team, nor betraying the trust of the coworker who confided in you, your approach should exhibit integrity, professionalism, and discretion. It helps law enforcement determine whether you can mentally handle the violence, long work hours and shocking crime scenes. 'Re are curious why you are transparent in all areas while being firm in the nervous. Candidate and everyone they 'd serve in this hypothetical scenario did you take consideration! And appropriately during times of global strain integrity and vows of the.! Tensions are high regardless of the volume of work or pressures on any given day may. Suggestion may have already been tried and failed, inevitably replaced with the CBSA 's role-play questions will focus your! Application the person has made to stay calm and reasonable person and standard for checking work! 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