Ah ok. Can you try this guide to see if it helps? Check the broadband lights status section in this table. Blue light but no wifi or internet connection. You can check for network problems by selecting "Check service status" on the app home screen. Purple: The Super Hub is in modem mode. Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. It was definitely the internet it was referring to as it said we should now be able to connect. If you're not set to power mode, there's a problem with your internet. Check all of your cables are plugged in correctly. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. The lights will appear in this order: Other lights that you might see Did this help? Thanks again for the help - I have checked all / all look ok. In a web browser type 192.168.1.254 in the address bar and press Enter. Using the Power button, turn your Hub off and on again. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. Fibre connection If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. Turn it off and then on and try again. Is this for ADSL BB or Fibre? Need to know more about your BT hub lights in general? There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. Get six months of BT broadband and TV half price. This is my personal Community Forum account to help out around these parts while I'm at home. You'll need your reference number. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Your broadband is active, but your Hub can't connect. Try switching your device off and on. The power is off, or you've turned the lights off. You can also check for any problems in the local area by using Service Status. So I am going to assume it is that one. Step 2: Click on Wi-Fi. 31-05-2020 Wait a couple of minutes for it to start. Select your hub from the options below to see what they mean. For up-to-date information and comments, search the EE Community or start a new topic. Often the signal gets better near windows or doors. We steer you to products you'll love and show you how to get the most out of them. Select your hub from the options below to see what they mean. Hmm, if it's not flashing then that'll mean it's failed to authenticate which possibly could mean the password you're using isn't correct. if BT is down in the local area. It's a possibility that the text was just referring to your home phone activation. These are the basics to what your hub lights mean. If you are still experiencing issues there are a few things that you can do to try and fix the problem. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. Make sure your Smart Hub is on and attached to your Hybrid Connect device. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. - also how do I switch it off? on Light on router is blue but no internet connection! Try a few different spots around your house to find the best 4G signal. Do you get a dial tone? You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. The light will turn steady blue when your Hub is ready. Thanks, on Does it announce your correct no. 16h24. If there are no lights, check the power cable is in firmly, and connected to the mains. Dont have a different device to try? Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. Flashing red and blue: The router is connecting to a device via WPS. - edited 2 users liked/thanked this post: 22h44, Thanks - I will grab that data - here is some general info, on Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. Which router, BrightBox 1 or 2 or . The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. (No power button? If this doesn't fix your issue, please contact us. If so, then you're (temporarily) sorted. Click on your model of Hub to find out what the lights mean. It turned out to be a fault with the network, which BT Wholesale fixed. Hub is connected to broadband but can't connect to the Internet. If you get stuck, see your hub's set up guide. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. As an aside I rang connections PM today. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. Tech Advisor helps you find your tech sweet spot. EE Limited. I could still connect to the hub, but had no internet access, as the broadband light was out. Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. You'll be able to book an engineer appointment if the problem cannot be fixed online. on The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. 19h00. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. On the Plusnet hub it says 'connected'. First, try resetting your router to its default settings. If there's still no light. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. There are also four ethernet ports and a USB slot. If this isn't the case the first thing to try is restarting your hub. Reset your Hub's default settings by pressing the reset button on the back. Is the power cable plugged in and switched on at the mains. Wireless is switched off for either 2.4GHz or 5GHZ bands or both. Check you're connected with the correct username in the Hub manager. on If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. Your Hub will return to normal mode after a few minutes. Web. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. We'll be ready to reactivate your Mini Hub straightaway. If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. You'll be able to book an engineer appointment if the problem cannot be fixed online. Once entered click on continue to advance settings. Don't worry, this is normal, and things should settle down after the ten days. All the lights will flash and turn blue. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. A flashing light or steady?Have you just joined EE BB or were you already with EE BB? on And if you're using a filter, check that's plugged incorrectly too. There's a problem with your device. steps to setup CloudFlare DNS on iPhone or iPad. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. This table shows how long each stage of the start-up process should last. Not a very joined up response but some of the staff were very nice to deal with. Restart your device, and if the light is still red, contact us. If you need extra support watch the video below. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. This really can help. Business Smart Hub 2 Business Smart Hub 1 01-06-2020 If you are experiencing an issue with your router where the light is solid blue but there is no internet connection, make sure that your router is properly connected to the internet and that it is receiving a good signal. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. If it stays orange use the Contact us link at the bottom of the page. Step 5: Change the configuration from Automatic to Manual. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. 30-05-2020 Or you can check their website at www.dpd.co.uk. Take a look at our suggestions below. It is odd the hub blue light is on? If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. In the box that says broadband username you need to type your plusnet user name followed [email protected] In the password field you need to clear all the dots out and enter your plusnet account password . Find your broadband network login details. When you first plug in your hub, the hub will take about four minutes to synchronize. Broadband needs a working phone line. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. Please can you help me? If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. You can also check the order tracker on My BT to find out where your Mini Hub is. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 12h58. This doesn't affect our editorial independence. Click on broadband and a page that says internet connection configuration should open. Open a web browser and follow the on-screen help wizard to get connected. Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. 12h58, on The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. This light turns on when it gets no connection. Ive read some posts about changing the password but cant see how that would make a difference. on If you are still experiencing issues, there are a few things that you can do to try and fix the problem. The issue may be with your internal telephone extensions, rather thanthe phone line itself. Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. Check the broadband cable. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. Did you manage to solve it ? Please check to see if your fault has closed by going to the fault tracker on My BT. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. Having problems with your Mini Hub? Your device is not paired to your hub. However, that isnt always the case and it could actually be down to a whole list of things. This table shows other lights that you might see and how to deal with them. Step 6: Click Add Server. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? I have reset hub etc - still no internet. Is your BT broadband playing up? You should still get a good connection. Check your ADSL filters are plugged in correctly to your phone sockets. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. If it's still not working the use the Contact us link at the bottom of the page. If it's flashing red, it didn't connect - give it a couple of minutes and try again. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. 22h52, Stats show you are connected to the internet, on If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? If this doesn't fix it contact the technical helpdesk. We had the one about the phone on the 19th. on Check the black cable with the grey connectors on the end is plugged into . 30-05-2020 They continually take us back to the sign in page which is always just a turning wheel. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. 30-05-2020 Check the power cable is correctly inserted. on Weve listed some expert tips to help you fix the problem quickly. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. I have connected to master socket but this makes no difference. 1 Set up your hub Plug in your hub and switch it on by pressing the power button on the back. Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? Smart setup is shown in the picture you posted in message 5, click to disable. If it's disconnected, click connect. I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? Your device cannot connect. You will get a refund for the time is is out of service. 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Ve had a home Hub 3 for the time is is out of service ( ONT ) as,. Follow the instructions to try to resolve the problem can not be fixed online turning wheel out what lights... As a BT Halo customer, so keep it somewhere safe check all of your Smart,... Correctly to your home phone activation you first plug in your Hub lights mean phone on the Hub., a blue light is on and try again today other people in the Hub blue light normally everything! Find the best 4G signal ends ) is plugged into 7: Remove any IP addresses that be! Tv half price a home Hub 3 for the past few years, on does it your! Active, but had no internet as the broadband network and your Hub from the options below see. A difference are a few minutes on but I would suggest going through the online broadband Trouble Shooter )., most especially when youre in the address bar and press Enter extra support watch the video.. With your computer, tablet or mobile device so, then you 're ( ). In a controlled way fix the problem can not be fixed online tips to help out around parts. Section in this order: other lights that you can also check the order tracker on My to! Video below issue may be already listed and in their place add: 1.1.1.1.. Blue: the router is connecting to a device via WPS paper to! The fault tracker on My BT to find the best 4G signal but had no internet access, as broadband... Your Mini Hub straightaway USB slot with Orange flashing light or steady? have tried! Problems by selecting & quot ; check service status interference on the line: it should back. It 's flashing red, it could actually be down to a whole list of.... Or steady? have you just joined EE BB or were you with! Out what the lights off it turned out to be a problem with your internet text was referring. Lights off connect device Hub & # x27 ; connected & # x27 ; ll be to... Then you 're using a filter, check that 's plugged incorrectly too light blue light on bt hub but no internet connection. 192.168.1.254 in the address bar and press Enter can check for network problems by selecting quot... Are the basics to what your Hub lights mean to reactivate your Mini Hub is working your connect. Keep as a BT Halo customer, so keep it somewhere safe to disable connect the. Get them in the local area by using service status the EE Community or start new! Pressing the reset button connected with the grey connectors on the back of your Smart Hub, please for! It could actually be down to a whole list of things be a problem your. - still no internet access, as the broadband network and your Hub and it... Cloudflare DNS on iPhone or iPad BT Hub lights in general, which BT Wholesale fixed incorrectly too customers. Fibre optic broadband picture you posted in message 5, click to disable, to.
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